Delivery & Shipping

This Shipping Policy explains how orders placed on Lunestique are processed, shipped, and delivered.

Lunestique is operated by:

Omnex Trade LLC

30 N Gould St Ste 4310
Sheridan, WY 82801
United States

Email: support@lunestique.com

Shipping Coverage

We currently provide shipping services to customers in Europe and selected international destinations.

Available delivery regions and shipping options may vary depending on product availability, logistics conditions, and local regulations.

Order Processing

Orders are generally processed within 1–3 business days after payment confirmation.

Orders placed during weekends, public holidays, or peak shopping periods may require additional processing time.

Customers will receive a shipping confirmation email containing tracking information once their order has been dispatched.

Estimated Delivery Times

Estimated delivery times are provided for reference only and are not guaranteed.

Europe:

Standard Shipping: 3–7 business days

Express Shipping: 1–3 business days (where available)

Other International Destinations:

Estimated delivery times may vary depending on destination, carrier availability, and local delivery conditions.

Delivery delays may occur due to:

• Customs processing

• Carrier delays

• Weather conditions

• Transportation disruptions

• Other circumstances beyond our reasonable control

Shipping Carriers

We work with reliable logistics providers to provide efficient delivery services.

Depending on destination and product requirements, carriers may include:

• DHL

• UPS

• FedEx

• DPD

• GLS

The shipping carrier used for each order may be selected based on destination, product type, warehouse availability, and delivery requirements.

Order Tracking

Once your order has been shipped, tracking information will be sent to the email address provided during checkout.

Customers may track their shipment through the carrier’s official tracking system.

Please allow some time for tracking information to become available after shipment.

Customs, Duties, and Taxes

For international shipments, orders may be subject to import duties, taxes, customs fees, or other charges imposed by the destination country.

Customers are responsible for any applicable customs charges unless otherwise stated during checkout.

Customs authorities may inspect, delay, or hold shipments, which is outside of our control.

Delivery Responsibility

Customers are responsible for providing accurate and complete shipping information at checkout.

Lunestique is not responsible for delays or failed deliveries caused by:

• Incorrect or incomplete shipping addresses

• Failure to receive the package

• Refusal of delivery

• Customs delays

• Events beyond our reasonable control

Additional shipping charges may apply if a shipment requires resending due to incorrect customer-provided information.

Lost or Damaged Packages

If your order appears to be lost, arrives damaged, or has a significant delivery issue, please contact us as soon as possible.

Please provide your order number and any relevant photos or delivery information so we can investigate and assist you.

We will work with the shipping carrier where necessary to help resolve delivery issues.

Contact Information

Company Name: Omnex Trade LLC

Website: https://lunestique.com

Business Address:
30 N Gould St Ste 4310
Sheridan, WY 82801
United States

Phone: +1 845-823-5284

Email: support@lunestique.com