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Return to shopReturns Or Exchanges
This Return & Exchange Policy applies to purchases made through Lunestique.
Lunestique is operated by:
Omnex Trade LLC
30 N Gould St Ste 4310
Sheridan, WY 82801
United States
Email: support@lunestique.com
Return Period
Customers may request a return within 30 days of receiving their order.
To be eligible for a return:
Items must be unused and in original condition.
Products must include original packaging where applicable.
All included accessories, manuals, and components must be returned.
Proof of purchase or order information must be provided.
We reserve the right to refuse returns that do not meet these requirements.
Non-Returnable Items
The following products may not be eligible for return:
Opened consumable office supplies where the product cannot be resold.
Used, damaged, modified, or altered items not caused by delivery issues.
Clearance or final-sale products marked as non-returnable.
Products missing original packaging, accessories, or components.
Return Process
To request a return, please follow these steps.
Contact Support
Email our Customer Support team at:
Please include:
Order number
Product information
Reason for return
Photos or supporting information if applicable
Return Authorization
Our team will review your request and provide return instructions if the return is approved.
Return Shipment
Customers should securely package approved return items and ship them according to the instructions provided.
Inspection and Refund
Once the returned product has been received and inspected, we will process the refund if the return meets our requirements.
Refund Processing
Approved refunds will be issued to the original payment method used for the purchase.
Refunds are generally processed within 3–10 business days after return approval.
The time required for funds to appear in your account depends on your bank, card issuer, or payment provider.
Exchanges
We may provide exchanges or replacements in situations including:
Incorrect items received
Products damaged during delivery
Confirmed product defects
Photos or additional information may be requested to verify the issue.
Return Shipping Costs
We cover reasonable return shipping costs when:
The wrong product was shipped.
The product arrived damaged.
The product has a confirmed manufacturing defect.
Customers are responsible for return shipping costs when:
The product is no longer wanted.
The wrong product was selected by the customer.
The return is unrelated to product quality.
Original shipping charges are generally non-refundable unless the return is caused by our error.
Return Conditions
Returned products must:
Be in resalable condition.
Show no signs of excessive use or misuse.
Include original packaging and included components.
Refunds may be reduced or declined if returned items do not meet these conditions.
Delivery Issues
Customers are responsible for providing accurate shipping information during checkout.
Lunestique is not responsible for failed deliveries caused by:
Incorrect shipping information
Unclaimed packages
Refused deliveries
Delays caused by customs or shipping carriers
If you experience a delivery problem, please contact our support team as soon as possible so we can assist.
Contact Information
Company Name: Omnex Trade LLC
Website: https://lunestique.com
Business Address:
30 N Gould St Ste 4310
Sheridan, WY 82801
United States
Phone: +1 845-823-5284
Email: support@lunestique.com