Help Center

Welcome to the Lunestique Help Center.

Lunestique is operated by Omnex Trade LLC and provides office supplies and workplace essentials for businesses, home offices, schools, and professional users.

Below you will find answers to common questions regarding accounts, products, orders, payments, shipping, and customer support.

1. Account & Login

How do I create an account?

To create an account, click the “Register” button on our website and provide your email address, password, and required account information.

What should I do if I forget my password?

Click the “Forgot Password” link on the login page and enter your registered email address. We will send instructions to help you reset your password.

How can I update my account information?

After signing in, you can access your account settings to update your personal information, billing details, shipping address, and order history.

2. Products & Orders

How do I place an order?

To place an order:

1. 1. 1. Browse our products.

      2. Add your selected items to the shopping cart.

      3. Proceed to checkout.

      4. Enter your shipping and payment information.

      5. Confirm your order.

Are product descriptions accurate?

We make every effort to ensure that product descriptions, images, prices, and availability information are accurate.

However, slight differences may occur due to product updates, screen settings, or inventory changes.

Can I cancel my order?

Orders may be cancelled before they enter the shipping process.

If you need to cancel an order, please contact our Customer Support team as soon as possible. Once an order has been shipped, cancellation may no longer be possible and will be handled according to our Return Policy.

3. Payment Information

What payment methods do you accept?

We accept major credit and debit cards and other payment methods displayed during checkout.

What should I do if my payment fails?

Please check that your payment information, billing address, and card details are correct.

If the problem continues, please contact your bank or payment provider. You may also contact our Customer Support team for assistance.

Is payment on your website secure?

Yes. Payments are processed through secure third-party payment providers using encrypted connections.

We do not store complete payment card details on our servers.

4. Shipping & Delivery

Where do you ship?

We currently provide shipping services to customers in Europe and selected international destinations.

Available shipping options depend on the delivery address and product availability.

How long does delivery take?

Orders are generally processed within 1–3 business days after payment confirmation.

Estimated delivery times are usually:

Standard Shipping: 3–7 business days

Delivery times may vary depending on destination, carrier operations, weather conditions, and other circumstances.

How can I track my order?

After your order has been shipped, you will receive a confirmation email containing tracking information.

Can I change my shipping address?

Shipping address changes may be possible before an order has been dispatched.

Please contact our Customer Support team as soon as possible if you need to update your delivery information.

5. Returns & Customer Support

What is your return policy?

Eligible products may be returned within 30 days of delivery if they are unused, undamaged, and meet the requirements of our Return & Exchange Policy.

How can I contact customer support?

Our Customer Support team is available to assist with product questions, orders, shipping, and after-sales service.

Email:
support@lunestique.com

Business Hours:
Monday – Friday
9:00 AM – 6:00 PM (Mountain Time, MT)

Company Information

Company Name: Omnex Trade LLC

Website: https://lunestique.com

Business Address:
30 N Gould St Ste 4310
Sheridan, WY 82801
United States

Phone:
+1 845-823-5284